They were excellent and everything went well with their services. They came out and repaired and extended our well water pipes. They replaced our pump and installed a water purification system. I would definitely hire Eastern Water again!
Sheila C. of Westport, CT
Wednesday, July 6th
I am very happy with the service that they provide. They had to replace something and the technician explained the price to me, but I don't care about the price, I just wanted it done. He did it correctly and that's all that matters. I would definitely recommend Eastern to any of my friends.
Kevin E. of Bethel, CT
Wednesday, June 29th
Quick response, professional and courteous. The technician was professional, got right to the problem and resolved it immediately. It was a pleasure doing business with him. I will definitely contact Eastern in the future for any plumbing issues!
Bob F. of New Milford, CT
Monday, June 13th
Eastern Water is very good. Had to have my well chlorinated due to bacteria. It's important to stay on top of it.
A L. of Brookfield, CT
Wednesday, April 13th
Eastern Water Solutions is very reputable.
P G. of BROOKFIELD, CT
Wednesday, April 13th
Service went pretty well. I called on a Sunday afternoon and the phone was immediately answered by a receptionist. She dispatched someone who was nearby, and he called within 15 minutes. We ran through some diagnostics over the phone, and he decided he needed to visit. The service person was was professional and competent. He arrived at the house, checked the water system electrical system to ensure the water tank had no issues. He then went out to the well and pulled the pump from the well. Once he had the pump out, he diagnosed that it was completely shorted and that we would need a new pump. He quoted me $800 for the replacement pump, of which he had a few on his truck. He installed the new pump, added chemicals to the well to kill any pathogens, and we started to bleed the iron rich water. All in all, he was there for 90 minutes. I would hire this company again.
Harvey G. of Kent, CT
Sunday, May 29th
Eastern Water Solutions fixed our water issues like no one else could have. They custom built a water treatment system for us based on our specific water parameters! Our water has never tasted better and we can't thank you enough!
Mrs. A. of Bridgewater, CT
Monday, August 1st
We are very impressed with your company!!!
We called two companies after 7 pm last Monday when we had just a trickle of water coming into our home. Easter Water called us within half an hour! My husband spoke with the technician for about 10-15 minutes as he tried to understand what our problem was. The technician stated that we would be at our home the next morning.
The following morning we received two phone calls - one from the technican informing me that he would be there within 30 minutes and one from your office telling us that a represenative would be there shortly.
Two technicians came. They were very professional and explained everything they were doing. Never once did I get the impression they were trying to sell us something that was unnecessary. I asked the technician if he would speak to my husband via phone to discuss the situation and he did this - twice! Both men were extremely professional and conscientious.
Yesterday, I opened our mailbox and there was a card thanking us for the business. My husband and I agree that your company definitely understands what customer service is all about.
Please accept our appreciation for prompt and professional service!
P.S. We are still waiting for a phone call from the other company. Thought you would enjoy hearing that!
Colleen G. of Easton, CT
Wednesday, November 5th
Thank you!!! You are a great business. Really above board and pleasant to deal with.
With appreciation,
RH
R H. of Easton, CT
Wednesday, December 16th
Thank you for getting our water flowing again. Our well ran dry and Eastern Water came to the rescue immediately. The technicians were knowledgeable, professional and friendly!
Larry A. of Newtown, CT
Monday, June 2nd
I used Eastern Water my whole life and would never use anyone else!
Andy H. of Warren, CT
Thursday, August 18th
Excellent job! Everyone involved was very professional. The repairs were dealt with quickly and I was taught a lot about my system I did not know from my past service provider. Thanks for a great experience.
Dan W. of Roxbury, CT
Friday, July 15th
Eastern Water made my undrinkable water some of the best tap water I've ever tasted in my life! I had been spending a fortune on bottled water and no longer have to worry about that expense. Thank you so much.
Sandra B. of Washington Depot, CT
Monday, August 1st
I've used them for 30 years, they're wonderful and very responsive.
Dick H. of Washington, CT
Wednesday, July 20th
They helped us troubleshoot the problem over the phone. It turns out we needed a new water filter. We really appreciated this especially since it saved us lots of $$$$$$$.